The new service adds another emotional support option for people who care for others, whether family members or domestic and care workers in the home, who may be suffering distress, stress or emotional crisis.

The service is designed to ensure the confidentiality and privacy of all users, particularly those in non-regularised labour or administrative situations who do not have the time and space they need for private conversations in their daily lives.

The phone number was set up thanks to a collaboration agreement with the Fundació Ajuda i Esperança, a non-profit organisation with 38 years of experience in providing emotional welfare and support and improving the quality of life of people who are lonely, isolated or suffering.

This innovative service complements the existing emotional and psychological support helpline for those with the Carer Card.