In an effort to make the service more agile, the improvements introduced include smart labels for objects, a broader range of accepted objects, a new figure in charge of collecting, transferring and handing over items, and the unification of processes with other parties such as transport bodies, police corps, other municipal councils, consulates, embassies and others.

Appointment required

Appointments are required whether handing in or collecting lost objects and documents. There are two ways to get an appointment:

• E-headquarters, through the procedure “Appointment with the Lost Property Office”.
• Freephone 010 (or 931 537 010, if calling from outside the metropolitan area).

These same channels can be used to check or cancel a requested appointment, or to find out if an object or documents is being kept at the office.

Another way of handing in lost property is to take it to any premises operated by the City Police or give it to any police patrol unit from this same corps when they are on duty.

Legal periods for the custody of objects

• Lost objects and documents waiting to be claimed are kept in the storage area for the office for a period of six months, in accordance with article 542-22 of Act 5/2006 of Catalonia’s civil code.
• After this period, if nobody has claimed the property, the person who found it has 30 days to retrieve it. In this case, the finder must show the receipt issued by the office when the item was handed in.

A person acting on behalf of the owner or the finder of an object can also hand in or retrieve an item. In this case, they will need to present a signed authorisation.

Citizens can go with an appointment to the office at Carrer de la Ciutat, 2, in an area set up in the same building as the City Hall.