The OMIC opens a direct helpline for those affected by blackouts
The service informs, advises and supports people to make claims. At the same time, it will allow the OMIC to collect incidents at the city level, transfer them to the competent bodies and carry out the necessary actions with regard to electricity supply networks.
Who is it aimed at?
The new service is aimed exclusively at those affected by power cuts due to network failures in recent weeks, both the general public and self-employed people, SMEs and micro-enterprises.
How can I access the service?
Call 93 402 75 94 Monday to Friday, between 9 am and 2 pm, or send an email: consum@bcn.cat.
* For all inquiries or claims procedures for other incidents (meter reading, invoicing, company change, etc.), you can contact the OMIC using the usual channels, either by calling 010 or on the OMIC website.
In the event of a power cut to vulnerable households with difficulties in dealing with bills, contact the energy advice points on 930 008 054, Monday to Friday, between 9 am and 2 pm.
Further information
- Fulletó informatiu del servei d’atenció per a les incidències en els talls de llum
- Com tramitar una reclamació pels talls de llum?
- Reclamaciones - Ministerio para la Transición Ecológica y el Reto Demográfico
- Directori de comercialitzadores elèctriques de la Comissió Nacional dels Mercats i la Competència
- Reclamació sobre subministrament elèctric, qualitat i connexió a la xarxa - Canal Empresa de la Generalitat de Catalunya
