Technology for more efficient and accessible social services
The agreement with Salesforce, a company specialising in management solutions in the cloud, will help optimise support for members of the public through advanced tech tools that facilitate the management of social resources, offering more agile communication with users and strengthening the response capacity in situations where people are vulnerable.
The Deputy Mayor for Economy, Tax, Economic Promotion and Tourism, Jordi Valls, and the Commissioner for Social Action with the City Council, Sonia Fuertes, together with members of the Salesforce team at the MWC25 stand
The 2,000 plus people who work providing social services for the City Council will be able to access more easily all the information they need on resources and response systems available, as well as relevant information on users who request these services.
All this comes with maximum guarantees for security and the privacy of information. Social services will be using solutions such as Salesforce Public Sector Industry Cloud, Tableau and MuleSoft to facilitate the provision of services.
The agreement comes as part of the City Council’s strategy to modernise municipal management and continue to promote initiatives that strengthen inclusion and social welfare.
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